Cookies policy

How we use cookies

The Platform uses cookies. A cookie is a small file of letters and numbers that we put on your computer or mobile device. These cookies allow us to distinguish you from other users of the Platform which helps us to provide you with a good experience when you browse our Platform, and to improve our Platform.

A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:

  • session cookie which is erased when the user closes the browser or
  • persistent cookie which remains on the user's computer/device for a pre-defined period of time.

As for the domain to which it belongs, there are either:

  • first-party cookies which are set by the web server of the visited page and share the same domain
  • third-party cookies are stored by a different domain to the visited page's domain. This can happen when the webpage references a file, such as JavaScript, located outside its domain.

What cookies we place and their legal grounds

We use “strictly necessary cookies” on the Platform. Their usage is based on Article 6 (1) lit. b GDPR (if we have concluded a contract on certain Platform services with you) or on our legitimate interest or that of third parties (Art. 6 (1) lit. f GDP), such as the provision of a functioning website or to determine whether and which subpages of our website are visited and in which content users are particularly interested. In particular, we record the number of visits to a page, the number of subpages accessed, the time spent on the Platform, the order of the pages visited.

In case personal data is processed for other purposes, e.g. marketing purposes “advertising cookies”, the processing is based on Article 6 (1) lit. a GDPR, your consent.

You can control and/or delete cookies as you wish – for details, see content. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the Platform and some services and functionalities may not work.

Please note that third party Service Providers might be using their own Cookies.

Cookies in detail

We use different cookies on different Platform services grouped into the following categories:

  • Veracity home: veracity.com
  • Veracity log in: id.veracity.com
  • API portal: api-portal.veracity.com
  • My services(logged in to your own services): services.veracity.com
  • Asset Connect(Veracity application): assetconnect.veracity.com
  • Marketplace: store.veracity.com

Get to know more about the cookies listed above and their purpose

Google Analytics (UA and GA4)

This Platform uses Google Analytics Universal Analytics (UA) and Google Analytics 4 (GA4), a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyse how users use the site. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States.

The Platform uses Google Analytics IP anonymisation function. Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On our behalf, Google will use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity and providing other services relating to Platform activity and internet usage to us. Google will not associate your IP address with any other data held by Google.

In addition to this, we utilise Google Analytics to remarket to visitors who have visited the Platform. This data might be sent to Google Ads for remarketing to users.

Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en. An opt-out cookie will be set to prevent the future collection of your information when you visit this Platform.

To improve our understanding of our users and data, we have also implemented GA4, which allows us to do cross domain tracking between dnv.com and veracity.com.

Further information can be found under https://support.google.com/analytics/answer/6004245

LinkedIn Insight Tag

The Platform uses “LinkedIn Insight Tag” provided by LinkedIn.

LinkedIn Insight will create a cookie, that will capture the following personal data: metadata such as IP address, timestamp, and page events (like page views). This data is, according to LinkedIn encrypted, the IP addresses are truncated, and members’ direct identifiers are removed within seven days in order to make the data pseudonymous. This remaining, pseudonymized data is then deleted within 90 days. LinkedIn will not share the personal data with us.

With the help of the LinkedIn Insight Tag we are able to analyse the success of our campaigns within the LinkedIn platform or determine target groups based on the interaction of the users with the Platform.

For more information on the privacy settings see here:

https://www.linkedin.com/psettings/privacy

Hotjar

The Platform uses Hotjar.

Hotjar is a technology service that helps DNV to better understand how you use the Platform (e.g. how users interact with the pages, which links are clicked, how far users scroll on the page etc.) The tool also enables user feedback through surveys and polls. Combined, this user feedback enables us to maintain and further improve our service. Therefore, according to Hotjar, it uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used on our Platform. According to Hotjar, this information is stored in a pseudonymized user profile. Neither Hotjar nor DNV will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Leadfeeder

The Platform uses Leadfeeder.

Leadfeeder is a technology service that captures and identifies public company IP addresses, pages visited, location, visitor source, and time of visit. According to Leadfeeder, the visitor IP address is collected to detect the company and geographic location, and all visit data is aggregated on the company level. Leadfeeder provides a visitor cookie called _lfa and has a 2 year expiry date from when first set. IP anonymisation can be used as a feature on Leadfeeder. This feature anonymises the IP address by erasing the last part of the IP address.

Using Leadfeeder, we are able to better understand our B2B customers and determine the user behaviours of different industry types the Platform.

For more information on Leadfeeder and GDPR, please click on the link below:

https://www.leadfeeder.com/leadfeeder-and-gdpr

Intercom

The Platform uses Intercom.

Intercom is a service that aids the Platform push notifications and provide a chat pop up on the Platform. This data collected on Intercom is set to expire for visitors who have not visited the Platform for 9 months, and the entire record will be deleted. Visitors who visit the Platform after 9 months will be registered as new visitors.

With Intercom, we are able to capture customer data as well as their conversations with us and this can then be used to improve our customer service. In addition, we are able to ensure a closer connection with the customers by suggesting the right channels and articles to customers after office hours.

For more information on Intercom, please click on the link below:

https://www.intercom.com/legal/privacy

GetFeedback

This Platform uses GetFeedback.

GetFeedback is a service that allows the Platform to collect user feedback through surveys and pop ups. This surveys are then used to improve the customer experience on the Platform and to ensure that customers have a channel to feedback on their experiences on the Platform.

For more information on GetFeedback, please click on the link below:

https://www.surveymonkey.com/mp/legal